All American Auto Body ensures complete automotive body repair services to the Carson City, Dayton, Minden, Gardnerville, Reno, Lake Tahoe and surrounding areas. For over 25 years, we have proudly worked on cars, trucks, SUV’s of all makes and models, both foreign and domestic. Privately owned and operated, our automotive body repair shop strives to offer the highest level of customer service and offer fast claim handling. Plus, we are the preferred choice of insurance companies.
Frequently Asked Questions:
1) Are you open on Saturdays?
2) Do I need to make an appointment for an estimate?
No. We are open Monday through Friday 8-5:00.
3) Do I have to get multiple estimates for my insurance company?
No. Nevada State Law reads that you are only required to obtain one estimate. All American Auto Body will negotiate on your behalf with your insurance company to ensure a fair and proper repair to your vehicle.
4) Will you have parts before I drop off my vehicle for repairs?
In most cases yes. Depending on the damage to your vehicle, All American Auto Body strives to make the repair process as quick and easy as possible by ordering and having all parts before your vehicle arrives for repairs. If we deem your vehicle unsafe to drive All American Auto Body will be glad to help you arrange a car rental.
5) How can I get a rental car?
If you need a rental car, we can help make the necessary arrangements. Depending on your policy you may or may not have rental car coverage. Check your policy and/or call your insurance company for more information. If you are a claimant, the insurance company should provide you with a rental car free of cost to you. If you do not have rental car coverage All American Auto Body will work with the local rental car companies to get you the best rate possible.
6) If the frame of my vehicle is damaged, is it a total loss?
No. According to the Nevada Revises Statutes a total loss is any vehicle which has been wrecked, destroyed or otherwise damaged to such an extent that the cost of repair, not including any cost associated with painting any portion of the vehicle, is 65 percent or more of the fair market value of the vehicle immediately before it was wrecked, destroyed or otherwise damaged. Here at All American Auto Body, we have state of the art computer measuring and can return your vehicle to its original factory specifications.
7) How long does glass replacement take?
All American Auto Body offers same day glass replacement.
8) Can you match a specific paint color?
Yes. Here at All American Auto Body, we use the finest paint products to mix our own paint ensuring a proper color match on your vehicle.
9) How long will it take to repair my vehicle?
All American Auto Body can provide you with that information at the time of the estimate. It depends on the extent and nature of the damage to your vehicle.
10) Can I get a ride after dropping off my vehicle?
Absolutely! If you need a ride, please advise us prior to dropping off your vehicle.
11) How will I know when the repairs are completed to my vehicle?
You will be notified when your vehicle is ready to be picked up. If you have any questions or concerns feel free to call 775-246-1777 during the repair process.
12) Is there a warranty on the repairs?
Yes. All American Auto Body offers a limited lifetime warranty on all repairs.
13) Do I have to pay a deductible?
Deductibles, when applicable, can be paid at the time of pickup. Depending on whether you are the policy holder or claimant determines whether a deductible will be due upon completion. Deductibles are paid to All American Auto Body.
14) What forms of payment do you accept?
We accept Visa, Master card, American Express and Discover. Cash and checks are always welcome.
15) What is "betterment"?
Parts that wear out and need replacement with time. (i.e. suspension, tires, batteries, brakes, etc.) These betterment charges are determined by the insurance company.
16) What is O.E.M. parts?
OEM parts are Original Equipment Manufactured parts, An automobile part may carry the designation OEM if it is made by the same manufacturer and is the original part used when building and selling the vehicle.
17) What is aftermarket?
Aftermarket parts are not made by the vehicle manufacturer. Usually these parts are less expensive and some insurance policies authorize the use of these parts. If you do not want aftermarket parts, be sure your policy states so.
Contact All American Auto Body today at 775-883-1777 or 775-246-1777 to schedule a consultation, or browse the website for more information about expert collision repair or customer testimonials.